Your satisfaction is very important to us
Because our jewelry is hand-made and the lettering on the pendants may not be perfectly straight or spaced. We consider this part of the uniqueness of our jewelry. We portray our necklaces as accurately as possible on this website by including photos and descriptions of every item. Please carefully review the descriptions of the pendant before ordering, as we cannot accept returns based on issues with size or thickness. In addition, the products may be depicted larger or smaller than their actual size depending on your monitor and/or computer settings. Colors of stones can also differ depending on your settings. Because these variations are out of our control, we do not accept returns based on size or color issues. Once an order is placed we cannot promise email updates, changes or cancellations will be caught in time. Please be sure you call us with questions prior to placing your order.
NO ORDER WILL BE CHANGED OR REFUNDED WITHOUT AN AUTHORIZATION NUMBER, and the item will be returned at your expense if it is sent back without authorization.
We sell high quality .925 sterling silver and 14K gold. They withstand most normal wear and tear and are warrantied for 6 months from purchase.
Birthstones are warrantied for 18 months from purchase, and will be replaced if lost after that for a small fee.
Our pendants blackening can last forever if cared for correctly. Do not use silver cleaner, polish or lotions on silver pendants. We guarantee the blackening for 1 year, after which time we will refurbish for a small fee.
If you feel we made a mistake on your order, please contact us and we will promptly do our best to correct the issue. No return will be accepted without prior authorization from MYSTERY HEART JEWELRY. Due to the fact that our personalized pendants are custom made and cannot be re-sold, WE DO NOT OFFER REFUNDS ON PERSONALIZED PRODUCTS. If a return is accepted for store credit or exchange, it may still be subject to a handling and recycling fee. Rush fees and shipping fees are non-refundable.
Upon checkout, you will be given the option to pay securely using a credit card or through PayPal. Checks are also accepted, but may delay the processing time of your order.
We collect sales tax for shipments delivered in California. CA. purchases are taxed at a rate of 8.25%.
While we make reasonable efforts to provide accurate and timely information about MYSTERY HEART JEWELRY™
on this site, you should not assume that the information provided is always up to date or that this site contains all the relevant information available about MYSTERY HEART JEWELRY™
This site has been created for the purpose of providing information regarding Mystery Heart Jewelry's products, and support to customers and the public. If you find any incorrect information, bad links, or other errors on this site please contact us.
Any personal information that you may share with Mystery Heart Jewelry is kept absolutely private. Neither your name nor anything about you is sold or shared with any other company or agency. Occasionally, we may contact you to make you aware of upcoming products or specials. However, we do respect your right to privacy and will not send notices if you contact us and ask us not to.
All designs, photos, logos and website text are the sole property of Mystery Heart Jewelry and may not be reproduced, copied or distributed in any way without consent from Mystery Heart Jewelry.